Clinic Policies & Patient Information

Introduction

Welcome to Whole Self Medicine.

These Terms & Conditions govern consultations and services provided by Whole Self Medicine, a nurse-led health and wellbeing clinic.

Our approach brings together medicine, lifestyle and the inner world to support a more comprehensive, personalised understanding of health.

By booking an appointment or accessing our clinical services, you acknowledge the terms outlined below.

We encourage all clients to read this information before attending their consultation.

Clinical Scope of Practice

Whole Self Medicine provides nurse-led consultations and personalised health support.

Our services may include:

• Comprehensive health history and symptom assessments
• Review of medical history, previous investigations and treatments
• Endometriosis education and symptom management support
• Nutrition and lifestyle assessments
• Personalised nutrition and lifestyle recommendations
• Our CALM anti-inflammatory framework, where appropriate
• Exploration of stress, beliefs, conditioning and other inner-world factors that may influence wellbeing
• Supportive mindfulness, meditation and nervous-system regulation practices
• Education about medical options and investigations
• Recommendations for further investigations or specialist referrals where appropriate
• Ongoing reviews and personalised health plans

All services are delivered within the practitioner's professional scope of practice and guided by clinical reasoning, evidence-informed care and applicable Irish professional standards.

Whole Self Medicine works alongside conventional healthcare and does not replace your GP, consultant, specialist or emergency medical services.

Consultations, Bookings & Payment

Whole Self Medicine currently offers the following consultations:

The Whole Self Consultation

90 minutes — €280

The Inflammation Deep Dive

90 minutes — €280

The Endometriosis Deep Dive

90 minutes — €280

The Whole Self Follow-Up

60 minutes — €170

Follow-up consultations are available to existing clients who have already attended an initial consultation.

All appointments must be booked in advance through our online booking system, Cliniko.

Full payment is required at the time of booking.

Appointments are confirmed once payment has been successfully processed and a booking confirmation has been issued.

Consultation prices are displayed before booking and may be reviewed periodically.

Cancellation & Rescheduling Policy

At Whole Self Medicine, we dedicate significant time to each client to ensure a thorough, personalised consultation.

We kindly ask for a minimum of 48 hours' notice if you need to cancel or reschedule your appointment.

More than 48 hours' notice

You may reschedule your appointment or request a full refund.

Less than 48 hours' notice

The full consultation fee will be retained. Refunds or complimentary rescheduling will not normally be available.

Non-attendance

If you do not attend your appointment without prior notice, the full consultation fee will be retained.

We understand that unexpected circumstances can arise and will consider exceptional situations individually.

Any applicable statutory consumer rights remain unaffected by this policy.

Lateness Policy

We kindly ask clients to arrive on time for their scheduled appointments.

If you arrive late:

• Your consultation may need to be shortened to avoid affecting subsequent appointments.
• The full consultation fee will still apply.
• Significant lateness may result in the appointment being treated as a non-attendance.

If you anticipate being late, please contact the clinic as soon as possible.

Medical Information & Informed Consent

To provide safe and appropriate care, clients are asked to:

• Provide accurate and complete information about their medical history.
• Disclose relevant diagnoses, medications, supplements and current treatments.
• Inform the practitioner of any changes in their health.
• Share relevant medical reports or investigation results where available.

All assessments and recommendations will be explained clearly.

Clients are encouraged to ask questions and participate actively in decisions about their care.

Any proposed intervention requires appropriate informed consent.

You may decline or withdraw consent for any aspect of your care.

Clinical Responsibility & Limitations

Whole Self Medicine provides personalised health assessments, clinical education, guidance and recommendations.

Our approach is designed to help clients better understand their health, explore their options and take an informed, active role in their wellbeing.

However:

• Individual responses to interventions and lifestyle changes vary.
• Specific health outcomes cannot be guaranteed.
• Recommendations are based on the information available at the time of consultation.
• Further medical assessment or specialist care may be recommended where appropriate.

Clients are encouraged to maintain appropriate medical follow-up and communicate significant changes in their health.

Emergency Medical Care

Whole Self Medicine does not provide emergency medical services.

Our consultations are not suitable for the assessment or management of medical emergencies.

If you experience severe or sudden symptoms, or believe you may be experiencing a medical emergency, please seek urgent medical attention.

In an emergency in Ireland, call 112 or 999.

For other urgent medical concerns, contact your GP or an appropriate out-of-hours medical service.

Working With Your Healthcare Team

Whole Self Medicine supports collaborative healthcare.

Many clients may already be receiving care from:

• A GP
• A consultant or medical specialist
• An endometriosis specialist
• A fertility clinic
• Other registered healthcare professionals

Our role is to complement existing care by exploring the wider picture of your health.

Where appropriate, we may recommend further investigations, medical reviews or referrals.

Relevant information may be shared with other healthcare professionals with your consent or where otherwise legally permitted or required.

Private Health Insurance

Clients may be eligible to claim a contribution towards their consultation through their private health insurance, depending on their provider and individual policy.

A receipt will be provided following your appointment.

We recommend checking directly with your insurer before booking to confirm your eligibility.

Whole Self Medicine cannot guarantee reimbursement from private health insurers.

Additional Testing & Investigations

Where clinically appropriate, additional investigations may be discussed or recommended.

These may include:

• Blood testing
• Gut microbiome testing
• Other relevant investigations or specialist assessments

Additional testing is not automatically included in the consultation fee.

Any applicable costs will be explained in advance.

Testing will only be arranged where appropriate and with the client's agreement.

The Whole Self Approach

At Whole Self Medicine, we believe health is influenced by more than one aspect of our lives.

Our approach brings together three interconnected pillars:

Medicine

Understanding your medical history, symptoms, investigations, diagnoses, treatments and available clinical options.

Lifestyle

Exploring nutrition, movement, sleep, daily routines and the everyday choices that can influence wellbeing.

Inner World

Understanding the beliefs, fears, conditioning, stressors and personal experiences that may shape how we experience ourselves and our health.

Our consultations bring these three areas together to develop a personalised Whole Self Plan.

Supportive practices may include nutrition guidance, mindfulness, meditation, stress-management techniques and other appropriate lifestyle interventions.

These approaches are intended to complement, not replace, necessary medical care.

Confidentiality & Data Protection

Whole Self Medicine is committed to protecting client privacy and handling personal and health information responsibly.

Client information is treated confidentially and stored using appropriate security measures.

Personal and health information is processed in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).

Information may be shared where:

• You have provided appropriate consent.
• Sharing is necessary for your care and otherwise legally permitted.
• Disclosure is required by law.
• There is another applicable legal or professional obligation.

Further information about how personal data is collected, used, stored and protected is available in our separate Privacy Policy.

Professional Boundaries

Whole Self Medicine is committed to providing a safe, respectful and professional clinical environment.

We expect respectful communication between clients and practitioners.

We maintain appropriate professional boundaries and standards of care.

Threatening, abusive, discriminatory or inappropriate behaviour may result in services being discontinued where appropriate.

Refusal or Discontinuation of Services

Whole Self Medicine may decline, postpone or discontinue a service where clinically or professionally appropriate.

This may include circumstances where:

• A client's needs fall outside the clinic's scope of practice.
• A different healthcare service is more appropriate.
• Clinical safety cannot be adequately maintained.
• There are serious breaches of professional boundaries.
• Continued care would be inappropriate for another legitimate reason.

Where appropriate, clients will be advised about alternative services or further medical care.

Any discontinuation of care will be managed in accordance with relevant professional obligations.